Refund policy

At Empyreus, we take pride in the quality of our products. Please read our refund and return policy carefully before making a purchase.

Eligibility for Refunds

We only accept refund or return requests for quality-related issues.
Refunds or returns will not be granted for any other reason, including but not limited to:

• Change of mind

• Incorrect size ordered

• Customer error during purchase

• Delayed shipping

• Any other non–quality-related concerns

Non-Quality Returns

If you request a return for any reason other than a verified quality issue, you will be responsible for:

• Tariffs, customs duties, and taxes, and

• All shipping costs associated with the return.

Return Requirements

To be eligible for a return other then quality issues, the item must:

• Be in the same condition as when you received it

• Be unworn or unused

• Include all original tags

• Be in the original packaging

• Include the receipt or proof of purchase

Items that do not meet these conditions may not be eligible for a refund or replacement.

Proof of Quality Issue

We may request photos or videos to verify the quality concern before approving a return or refund.

Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method.

If you have any questions regarding this policy, feel free to contact our support team.